You are currently browsing the daily archive for 18/03/2020.

The organisers have at last canceled the Spring Detectival event. Yet rather than doing the obvious – issuing prompt refunds of £81 to all those who aren’t getting the service they paid for, they are offering “options”: move your ticket to September 2020 or, if you can’t make that, April 2021 or, if you can’t make that, September 2021!

There’s a final option: “If you cannot make the new dates please contact us directly and we will let you know your options”. Whether your final option is getting your money back isn’t clear but it’s strange you’ll only be told in private.

We suggest that if you don’t get it back automatically within 14 days (as the Jockey Club is doing over the Grand National) you write to them quoting the Consumer Rights Act 2015.

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More Heritage Journal views on artefact collecting
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